How to Return your Order

We want you to be delighted with your purchase from Petributes and, if you are not, you can return it to us for replacement or a full refund.

 

If you are a retail customer it is your statutory right to return any product bought online for any reason up to 14 days from receipt. This is called the “cooling off period”. The only exceptions to this are if the product has been personalised or if it has been used or altered after receipt. If your product is faulty you can return the product outside this time frame and we will replace or refund it as you request.

All returns of Petributes products within the UK are free of charge. All you need to do is complete the form below and we will start the process for you. You can choose to return your item, for a full refund, or have it replaced. Please note that if you complete the form outside office hours we will respond as soon as possible next working day.

You have a choice of how you would like to return your item.

RETURNS REQUEST FORM

We will action your returns request as soon as possible on the first working day after you send it. Please be aware that, if you submit your request on a weekend or public holiday, or after 3pm on a Friday, we will not be able to respond immediately. You can find our opening hours and our contact information here

Please tell us if you'd like us to replace your item, or refund it, when returned.
REPLACEMENTREFUND & RETURN

Please tell us how you would prefer to return your item
PICKUP BY COURIERTAKE TO COURIER DROPOFF LOCATIONI'M NOT SURE, PLEASE CALL ME

PLEASE NOTE: If your parcel weights over 20kg or measures more than 120cm (when length, width and depth are added together) you may not be able to use the DPD dropoff service. Please choose either the "Pickup" or "call me" option and we will make the necessary arrangements.

If you have selected "Pickup" or "Please call me", please let us know the best telephone number to reach you on

DOWNLOAD A CATALOGUE

You can download a PDF of our current
catalogue here:

DOWNLOAD 2019 CATALOGUE

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