Customer Stories: Old Flatts Farm Pet & Equine Crematorium

Old Flatts Farm Pet & Equine Crematorium

Established: 2017 / Locations: 1, South Yorkshire / Business: Pet & Equine Crematorium

Established in 2017 by Chris Beckett, Old Flatts Farm is a family run pet and equine crematorium based on a small-holding in the beautiful Yorkshire countryside. After the sudden loss of his own pet Chris was determined to offer families and their animals a more personal service. His long-held plans to establish and run a business from the farm, which has been in the family for over 200 years, then began to develop.

“Losing our family dog was a devastating experience. Standing holding an empty lead and collar, facing an impersonal return of her ashes left me feeling sure that other pet owners deserved much more. Our pets are held in higher esteem than ever before, and as a much-loved part of many families, I knew it was important to offer a very caring and holistic service to properly mark the end of their lives.”

– Chris Beckett, Founder of Old Flatts Farm Pet & Equine Crematorium

After leaving his post as a Deputy Head, Chris took time to create a service which is highly bespoke and truly demonstrates a love of all animals. The 100 acres of land on which Old Flatts Farm sits, offers a unique and peaceful backdrop, with dogs, cats, sheep and horses happily part of the landscape. Chris and his team offer a highly personalised service which includes end of life care and euthanasia delivered by five mobile vets who are linked to the crematorium. Families also have the opportunity to plan their pet’s funeral, visit one of two chapel rooms, and spend time with their pets ahead of cremation. One of the additional services provided is specifically for horses. There are limited opportunities for equine end of life care but the facilities at Old Flatts Farm allow horse owners to bring their animals to the farm, graze them on site, and spend the last night close by in a bell tent. Future plans include offering animal physiotherapy and vet services on site, to allow pet owners the option to care for their animals at every step of their lives.

Working with Petributes

Chris was made aware of Petributes through the relationships he forged with other local businesses. As part of his initial plans for the crematorium Chris shadowed a local undertaker, as he was keen to offer a service which more closely mirrored the experience families would have following the death of a loved one. Here he discovered Petributes, and made a call to the office team to talk about possibly stocking some of the product range.

“From that very first call I knew I’d found a great company to work with. Adam came to meet me and was so supportive of our plans – when I was first setting up and had a number of questions it was important to know someone was on the end of the phone to help. The whole team have been extremely generous with their time; listening to our business plans, and offering help and advice on products and stock levels. They offered us samples to get our displays started, and delivery times were always swift, which helped support our own high levels of service.”

– Chris Beckett, Founder of Old Flatts Farm Pet & Equine Crematorium

As well as choosing to stock the Petributes’ range Old Flatts Farm has also had direct involvement in new product development, suggesting a customisable box frame which Chris and the Petributes team worked on together. With business increasing, Old Flatts Farm recently made the decision to invest in their own engraving tool and the Petributes team offered tips and tricks to get Chris and his team better skilled with the technology.

“Once we chose to work with Petributes we’ve never looked elsewhere – we even used their ashes urns when we lost some of our own pets. Their commitment to customers and communication is brilliant – they keep us updated on stocks, and have made sure we’re aware of the inevitable shipping challenges which have faced many businesses in the last few years. The team genuinely go to every effort to help us – it really feels like we’re all on the same page.”

– Chris Beckett, Founder of Old Flatts Farm Pet & Equine Crematorium

The team at Petributes is very proud to have supported Old Flatts Farm right from the start. The service Chris and his team offer is truly outstanding, and a real symbol of how vital pet crematoria and memorial products now are to so many families. We were so pleased to be able to mark the team’s recent 5th birthday by sending Chris a bottle of bubbles so that everyone at Old Flatts Farm could celebrate how far they’ve come.

 

Old Flatts Farm Pet & Equine Crematorium – Home Page

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