Questions about our products


Why are Petributes urns sometimes cheaper from other sellers?

We have been a supplier of pet urns and memorials for over 25 years, until recently selling exclusively to pet crematoria and related businesses. Like all businesses, we have a different pricing structure for wholesale customers. We do not set an RRP, leaving our trade customers to set their own profit margins, and businesses have different overheads, so some will be able to charge lower prices than others. That’s why, in some cases, you can purchase a Petributes urn from your local stockist at a lower price than buying directly from us.

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How do I know if my pet’s ashes will fit?

We give the ashes capacity (volume) of all our products on the page for each product along with dimensions and other important information. The volume of cremated ashes can depend on a number of factors, and we recommend you speak to your pet crematorium about the urn capacity your pet’s ashes will need as they are the experts in this area. We are always happy to give additional help and advice if you need it.

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What is a keepsake urn?

Keepsake urns hold a small portion of a pet’s ashes. Keepsakes come in many styles and types so there will always be something that will perfectly suit your wishes for a lovely memento of your beloved pet. Some are designed to keep close by you, as a comforting reminder of your beloved and much-missed pet. Keepsakes can also be a way for members of the pet’s family to share ashes between them as a remembrance. Some people who decide to scatter their pet’s ashes also like to keep a tiny amount to put into a keepsake. 

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What if my goods are faulty?

We want you to be delighted by your Petributes urn. If you receive any Petributes product that is faulty, even one that has been personalised, you can return it to us free of charge for replacement or a full refund.

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