Questions about service, delivery & returns

Can I buy Petributes Urns in the EU?

You can purchase Petributes urns from stockists throughout the EU but, sadly, due to changes to tax and customs duties after the UK left the EU we are not currently able to sell directly to retail customers in Europe. See our stockists map.

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Why are Petributes urns sometimes cheaper from other sellers?

We have been a supplier of pet urns and memorials for over 25 years, until recently selling exclusively to pet crematoria and related businesses. Like all businesses, we have a different pricing structure for wholesale customers. We do not set an RRP, leaving our trade customers to set their own profit margins, and businesses have different overheads, so some will be able to charge lower prices than others. That’s why, in some cases, you can purchase a Petributes urn from your local stockist at a lower price than buying directly from us.

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Do you deliver over Christmas / New Year?

We’re here to help and take your orders over Christmas but our delivery service is dependent upon our couriers’ schedules which we publish every year on our website and social media. You can find the 2019 schedule here

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I am a business, can I buy wholesale?

Yes, you can! if you are a pet funeral or related business you can register for a Trade account with us. Complete the registration form on this page being sure to select “Trade” as the account type. Be sure to wait for the email confirming that your trade account status has been activated before placing your first order.

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What is your returns policy?

You can return any product bought online for any reason within 14 days of receiving it. Any product that is faulty can be returned outside of this time-frame for replacement or refund. We want you to be delighted with any item you purchase from us, so please contact us if there is anything about our products or service that you are unhappy with.

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What if my goods are faulty?

We want you to be delighted by your Petributes urn. If you receive any Petributes product that is faulty, even one that has been personalised, you can return it to us free of charge for replacement or a full refund.

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My order is urgent – can you help?

Our delivery service is fast and free of charge*. We make every effort to despatch orders on the same working day, and they are usually delivered the next working day but this cannot be guaranteed. If you place your order out of working hours, it should be despatched on the next working day and delivery would be expected the next working day after that.

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Can I specify a delivery date for my urn?

It is not possible to choose your delivery day at checkout, but you will be able to change delivery date after your order has been despatched. Most orders are delivered on the first working day following despatch.

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What if I change my mind?

The choice of an urn, keepsake or memorial is an important one, and we want you to have the perfect memorial for your pet. You have the right to return any product you have purchased from us within 14 days of receiving it with no questions asked.

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