Do you deliver over Christmas / New Year?
We’re here to help and take your orders over Christmas but our delivery service is dependent upon our couriers’ schedules which we publish every year on our website and social media. You can find the 2019 schedule here
My order is urgent – can you help?
Our delivery service is fast and free of charge*. We make every effort to despatch orders on the same working day, and they are usually delivered the next working day but this cannot be guaranteed. If you place your order out of working hours, it should be despatched on the next working day and delivery would be expected the next working day after that.
Can I specify a delivery date for my urn?
It is not possible to choose your delivery day at checkout, but you will be able to change delivery date after your order has been despatched. Most orders are delivered on the first working day following despatch.