What if I change my mind?

The choice of an urn, keepsake or memorial is an important one, and we want you to have the perfect memorial for your pet. You have the right to return any product you have purchased from us within 14 days of receiving it with no questions asked, unless the item has been personalised or used. Of course, if the product is faulty we will replace it or refund your money anyway.

You can ask for a replacement product or for help in choosing something more appropriate. Even if the 14 day “cooling off” period has past, please talk to us, we want to help in any way we can.

Please let us know if you feel that the product you received was different from how we described it on our website or brochure. We always aim to give information that is as clear as possible about all our products.



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