My order is urgent – can you help?

Our regular delivery service is free of charge* and is very prompt. Although we can’t guarantee it, we make every effort to despatch orders placed on working days the same day, and they are usually delivered the next working day. If you place your order out of hours, it will be despatched on the next working day and delivery would be expected the next working day after that.

You will receive updates from our couriers by email and, if you have provided a mobile telephone number at checkout, by text message. There will be links in the messages to enable you to change the delivery date or place if required. You can also manage your deliveries via our courier’s mobile app which you can download from their website here, or on the relevant app store.

*Free delivery applies to all retail customers, and to trade customers above an agreed order value.

†Courier update messages are provided automatically for retail customers. For trade orders we use a range of delivery providers and our Customer Care team track all deliveries to keep you updated.

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