Reviewed January 2026

Please read this document carefully before placing your order. We reserve the right to change these terms from time to time. Any such changes shall not affect any contract subsisting between us at the time of such change. Please check T&C’s before you make any new purchase. We advise you to print and keep safe a copy of these terms and conditions for your reference.

1. Application These Terms and Conditions shall apply to the purchase of the goods detailed in this price booklet (“Goods”) by you (“Buyer”) from Tributes Limited, also trading as Petributes, a company registered in England and Wales under number 03883743 whose registered office is at Unit 40 The Vinery, Arundel Road, Poling, Arundel, West Sussex, BN18 9PY (“Seller”). No other terms and conditions shall apply to the sale of the Goods unless agreed upon in writing between the Buyer and Seller.
2. Interpretation 2.1 A “business day” means any day other than a Saturday, Sunday or bank holiday. 2.2 The headings in these Terms and Conditions are for convenience only and shall not affect their interpretation. 2.3 Words imparting the singular number shall include the plural and vice-versa
3. Goods 3.1 The description of the Goods are as set out in the Seller’s brochure and confirmed in this price booklet. In accepting the prices and information within this booklet the Buyer acknowledges that it does not rely on any other representations regarding the Goods save for those made in writing by the Seller. No descriptions of the Goods set out in the Seller’s brochure shall be binding on the Seller and are intended as a guide only. 3.2 The Seller reserves the right to make any changes in the specification of the Goods which are required to conform to any applicable safety or other statutory or regulatory requirements. 3.3 Where products are described as made within the UK, we reserve the right to use components sourced from outside of the UK, when necessary, to ensure there is no disruption to our production processes. 3.4 Where external sizes are specified these specifications should be treated as a guide due to the nature of the product 3.5 Due to the nature of the Sellers product, the Seller cannot guarantee that the final product will exactly colour match images or pictures shown within the Sellers brochure or website. Furthermore, products made from natural materials will have variances in finish due to the characteristics of the material. 3.6 It is the Buyer’s responsibility to purchase the correct size of caskets, urns and memorial products for the volume of the cremated remains to be placed within the products, any Seller-provided sizing charts are intended as a guide only. 3.7 Where the Buyer provides details to the Seller for personalised engraving inscriptions, it is the responsibility of the Buyer to ensure accuracy. The Seller is only able to replace personalised engraved products where the Buyer has provided correct details, but the Seller has not made accurate replications of the information supplied by the Buyer.
4. Price 4.1 The price (“Price”) of the Goods shall be that set out in the Seller’s price booklet current at the date of the Buyer’s order or such other price as may be agreed in writing between the Seller and the Buyer. The Price shall be confirmed in this price booklet. 4.2 If the cost of the Goods to the Seller increases due to any factor beyond the Seller’s control including, but not limited to, material costs, labour costs, alteration of exchange rates or duties, or changes to delivery rates, the Seller reserves the right to increase the Price prior to delivery. 4.3 Any increase in the Price under sub-Clause 4.2 shall only take place upon the Seller informing the Buyer of the increase in writing. 4.4. The Price is exclusive of fees for packaging and delivery. 4.5 The Price is exclusive of any applicable VAT and other taxes or levies which are imposed or charged by any competent authority.
5. Quotation and Basis of Sale 5.1 Details of the Goods in sub-Clause 3.1 are subject to alteration without notice and do not constitute contractual offers to sell the Goods which are capable of acceptance. 5.2 The Seller is not obliged to accept an order from the Buyer if the Buyer does not supply references which are requested by, and satisfactory to, the Seller. If at any time the Seller is not satisfied as to the creditworthiness of the Buyer, it may give written notice to the Buyer that no further credit will be allowed to the buyer in which case no further goods will be delivered to the Buyer other than against prepayment of the goods. 5.3 This price booklet constitutes written acceptance and confirmation by the Seller of the Buyer’s intent to order Goods listed in this price schedule. 5.4 Having issued this price booklet, which is a contractual offer to sell the Goods, the Seller agrees to enter into a contract for the sale of Goods upon the Buyer’s verbal or written instructions for the acceptance of sale and of these Terms and Conditions. Furthermore, on acceptance and confirmation by the Seller, the Seller will send a written confirmation of the order to the Buyer. The Buyer should review the confirmation and notify any discrepancies to the Seller immediately. The Seller will not accept responsibility for errors on an order where the Buyer has received a confirmation and has failed to notify the Seller within one business day. 5.5 This price booklet (including any non-standard price negotiated in accordance with sub-Clause 4.1) is valid for a period of 12 months from the first calendar day of the corresponding year printed and displayed on the cover of the price booklet. 5.6 Either the Seller or the Buyer may cancel the order for any reason prior to the Buyer’s acceptance (or rejection) of this price quotation. you (“Buyer”) from Tributes Ltd, also trading as Petributes, a company registered in England and Wales under number 03883743 whose registered office is at Unit 40 The Vinery, Arundel Road, Poling, West Sussex, BN18 9PY (“Seller”). No other terms and conditions shall apply to the sale of the Goods unless agreed upon in writing between the Buyer and Seller. 5.7 The Seller reserves the right not to sell goods to any Buyer whose intention is to resell the goods through third party platforms including but not limited to Amazon and eBay.
6. Payment 6.1 Following the Buyer’s verbal or written acceptance of any order, the Seller shall invoice the Buyer for the Price either: (a) on or at any time after delivery of the Goods; or (b) where the Goods are to be collected by the Buyer or where the Buyer wrongfully fails to take delivery of the Goods, at any time after the Seller has notified the Buyer that the Goods are ready for collection or the Seller has tendered delivery of the Goods. 6.2 The Buyer shall pay the Price within 30 days of the date of the Seller’s invoice or otherwise in accordance with any credit terms agreed between the Seller and the Buyer. 6.3 Payment must be made by the Buyer notwithstanding that delivery may not have taken place and / or that the title in the Goods has not passed to the Buyer. 6.4 If the Buyer fails to make a payment within the agreed credit terms, the Seller reserves the right to charge statutory interest and debt recovery costs in line with the Late Payment of Commercial Debts (Interest) Act 1998 or any legislation that supersedes this. Such interest shall accrue on a daily basis from the due date until actual payment of the overdue amount. If you fail to make payment when it is due, then we may withdraw your credit facility with immediate effect. 6.5 Time for payment shall be of the essence of the Contract between the Seller and the Buyer. 6.6 All payments must be made in Pound Sterling unless otherwise agreed in writing between the Seller and the Buyer. 6.7 The preferred method of payment is by BACS transfer, but we also accept payment by credit and debit cards. You must clearly enter your Customer Reference number on any BACS payment made to us. 6.8 Business Accounts are required to spend an average of £500 a quarter to keep the credit facility operational. We reserve the right to withdraw the credit facility from any account that doesn’t meet the minimum spend threshold. The minimum spend thresholds do not apply to education and local authority accounts. We reserve the right to withdraw the credit facility from any account without notice. Any account that has the credit facility cancelled will still be able to place orders using credit or debit card.
7. Delivery 7.1 The Seller shall arrange for the delivery of the Goods on the delivery date provided by the Seller upon the Buyer’s intention to purchase to the address specified in the Buyer’s order or to another location as agreed in writing between the Seller and the Buyer. 7.2 If no delivery address is specified by the Buyer or if it is so agreed between the Seller and the Buyer, the Buyer shall collect the Goods from the Seller’s premises at any time after the Seller has notified the Buyer that the Goods are ready for collection. 7.3 Subject to the specific terms of any special delivery service, next day delivery may take place at any time between 08:00 and 18:00 of the day and must be accepted at any time during this period. 7.4 If the Buyer fails to take delivery of the Goods the Seller may, at its discretion and without prejudice to any other rights:(a) store or arrange for the storage of the Goods and shall charge the Buyer for all associated costs and expenses including, but not limited to, transportation, storage and insurance; and / or (b) make arrangements for the redelivery of the Goods and shall charge the Buyer for the costs of such redelivery. 7.5 If redelivery is not possible under sub-Clause 7.4(b), the Buyer shall be required to collect the Goods from the Seller’s premises and shall be notified of the same. The Seller reserves the right to charge the Buyer for all associated costs including, but not limited to, storage and insurance. 7.6 If at the time the Buyer wishes to purchase goods as set out in sub-Clauses 3.1, and the Seller does not have these goods in stock, the Buyer can request for these goods to be placed on backorder and delivered on receipt of the Seller receiving these goods back into stock. These goods will be invoiced to the Buyer, as set out in sub-Clauses 6.1. Any amendments to a back order as detailed in sub-Clauses 7.6 will be subject to the delivery charges detailed in this price booklet.
8. Inspection of Goods 8.1 The Buyer shall be under a duty to inspect the Goods on delivery or collection. 8.2 If the Goods cannot be examined, the carriers note or such other note as appropriate must be marked “not examined”. 8.3 If the Buyer identifies any damage or errors with the goods, it must inform the Seller in writing within ten business days of delivery, providing details of the alleged damage or error. The Seller shall be under no liability if the Buyer fails to provide such notice. 8.4 The Seller must be permitted to inspect the affected goods before the buyer uses, modifies or alters them in any way.
9. Returns and Refunds 9.1 Goods may not be returned without the prior verbal or written agreement of the Seller. 9.2 Where the Buyer has a change of mind and wants to return the goods the Buyer should notify the Seller within ten business days of delivery and is liable to a) the original carriage cost and b) the return carriage cost associated with the delivery and return of the order. 9.3 Where the buyer has a change of mind and wants to exchange the goods the Buyer is liable to the carriage costs in connection with the exchange. 9.4 Where the Seller has provided an incorrect or defective product it is the Sellers responsibility to pay for any carriage charges in connection with the return or exchange of that defective product only. 9.5 Where the Buyer wishes to return goods to the Seller, they must quote the order reference number. 9.6 In any case where the Seller has provided a product to the Buyer, and the Buyer has placed ashes within a urn, caskets or memorial product, the Seller will not accept a return of these products. 9.7 Where a refund is requested, approved refunds will be issued to the original payment method used at checkout. Refund processing times vary by bank, but customers typically receive funds within 3–10 business days after processing.  9.8 Partial refunds may be granted if only part of an order is returned or we can only supply part of an order. Multiple partial refunds may be issued up to the value of the original transaction. 9.9 If you have paid an incorrect amount by mistake, please contact us to arrange a correction.
10. Risk and Title 10.1 Risk of damage to or loss of the Goods shall pass to the Buyer either when the Goods are delivered to the Buyer or when the Seller notifies the Buyer that the Goods are ready for collection. 10.2 If the Buyer wrongfully fails to take delivery of the Goods, risk shall pass to the Buyer at the time when the Seller has tendered delivery of the Goods. 10.3 Legal and beneficial title in the Goods shall not pass to the Buyer until the Seller has received, in cash or cleared funds, payment in full of the Price. 10.4 The Seller reserves the right to repossess any Goods in which the Seller retains legal and beneficial title if full payment is not received in accordance with Clause 6. In the event of such repossession the Buyer shall deliver the Goods in which legal and beneficial title has not passed to the Seller at its own cost. 10.5 The Buyer’s right to possession of the Goods in which the Seller retains legal and beneficial title shall terminate if: (a) the Buyer commits a material breach of its obligations under these Terms and Conditions; (b) the Buyer is or becomes the subject of a bankruptcy order or takes advantage of any other statutory provision for the relief of insolvent debtors; (c) the Buyer enters into a voluntary arrangement under Part 1 of the Insolvency Act 1986, or any other scheme or arrangement is made with its creditors; or (d) the Buyer convenes any meeting of its creditors, enters into voluntary or compulsory liquidation, has a receiver, manager, administrator or administrative receiver appointed in respect of its assets or undertakings or any part thereof, any documents are filed with the court for the appointment of an administrator in respect of the Buyer, notice of intention to appoint an administrator is given by the Buyer or any of its directors or by a qualifying floating charge holder (as defined in para. 14 of Schedule B1 of the Insolvency Act 1986), a resolution is passed or petition presented to any court for the winding up of the Buyer or for the granting of an administration order in respect of the Buyer, or any proceedings are commenced relating to the insolvency or possible insolvency of the Buyer.